Healthcare Patient Intake
Automated patient intake calls for a healthcare network. Voice AI handles appointment scheduling, prescription refills, and general inquiries 24/7.
Client
MedCare Health Network
Industry
Healthcare
Duration
12 weeks
What problem did they face?
MedCare's call center was overwhelmed with routine calls - appointment scheduling, prescription refills, and general inquiries. Wait times exceeded 15 minutes, frustrating patients and overworking staff.
How did we solve it?
We implemented a HIPAA-compliant Voice AI system that handles routine patient calls 24/7. The AI schedules appointments, processes prescription refill requests, answers insurance questions, and triages urgent calls to staff.
Measurable Impact
“Patients love that they can schedule appointments or request refills at any hour. Our staff can now focus on patients who truly need human attention. It's been transformative for our operations.”
Dr. Jennifer Walsh
Chief Medical Officer, MedCare Health Network
Technologies Used
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